Shipping & delivery terms

Shipping & Delivery Policy – Lyria London

Last updated: 1 August 2025

This policy applies to all orders placed through www.lyrialondon.com and outlines how Lyria London handles shipping, delivery, and related procedures.

1. Shipping Areas

We currently ship to all locations within the United Kingdom.

Would you like to place an order to another country?
Please contact us at info@lyrialondon.com and we will be happy to assist you.

2. Order Processing

All orders are typically processed within 1–2 business days after the purchase has been confirmed. During this time:

  • Each product undergoes a thorough quality inspection

  • Items are carefully packaged

  • Shipments are prepared for dispatch via our international logistics partners

3. Delivery Times

Most orders are delivered within 5–12 business days from the date of dispatch.

Please note that actual delivery times may vary depending on:

  • Delivery address

  • Warehouse location

  • Customs procedures (if applicable)

  • Current transport conditions

Delivery times are estimates, and delays may occur due to circumstances beyond our control, such as:

  • Customs delays

  • Peak seasons (e.g., holidays, promotional periods)

  • Extreme weather conditions

  • Force majeure events

Lyria London cannot be held responsible for such delays, but we appreciate your patience and understanding.

4. Shipping Costs

Lyria London offers free shipping on all orders, regardless of order value or delivery destination.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking link so you can follow your parcel’s journey.

6. Unclaimed Parcels

If a parcel is not collected, it will be returned to us.
We reserve the right to charge a fee for unclaimed parcels in order to cover return and handling costs.
These costs are calculated after the parcel is returned.

7. Damaged Shipments

If your parcel arrives damaged:

  1. Take photos of the damage immediately

  2. Report the issue to the courier as soon as possible

  3. Contact us at info@lyrialondon.com

We will assist you with the claim and help resolve the issue promptly.

8. Incorrect Delivery Address

You are responsible for ensuring that all delivery details provided at checkout are accurate.
If a parcel cannot be delivered due to an incorrect or incomplete address, additional shipping costs may apply.