Privacy Policy

Privacy Policy – Lyria London

Last Updated: 1 August 2025

Lyria London is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Data Controller

Lyria London is the data controller responsible for the processing of your personal information.

Contact:
info@lyrialondon.com

2. Information We Collect

When you visit or make a purchase on our website, we may collect the following types of data:

  • Name

  • Address and delivery information

  • Phone number and email address

  • Payment details (securely handled by our payment service providers)

  • IP address and user behaviour (for analytics and website optimisation)

3. How We Use Your Information

We process your personal data to:

  • Complete orders and manage deliveries

  • Send order confirmations and shipping updates

  • Provide customer support

  • Send newsletters and promotional offers (only if you have consented)

  • Prevent fraud and ensure secure transactions

4. Sharing of Personal Data

We only share your data with third parties when necessary, such as:

  • Shipping partners – for delivering your order

  • Payment service providers – to process payments securely

  • IT and analytics providers – for website functionality and performance

We never sell your personal data to third parties.

5. Data Retention

We store your information for as long as required to fulfil our obligations and in accordance with applicable laws (for example, accounting regulations may require retention for up to 7 years).

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@lyrialondon.com

7. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. By using our website, you consent to the use of cookies as described in our Cookie Policy.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated date.

9. Contact Us

If you have questions about how we handle your personal data, please contact us:

Lyria London
info@lyrialondon.com
London, United Kingdom